What is the warranty on the Hoks?
Hoks are warrantied 1 year from the date of purchase against defects or breakage.
I live in another country, how do I order your skis?
In Canada, you can order directly through our Canadian order page here . For other countries, please contact us for distributors in your area.
How do I get on your mailing list?
You can sign up from our website, there is a black bar at the bottom of the page, and in the bottom right corner there is a place to fill in your information and subscribe. Also, when you are placing your order you will be automatically put on our mailing list unless you opt out.
How do I get off your mailing list?
If, you do not want to be on our mailing list when you place your order, there is an option to say no to receiving our newsletter.
If, you are on our mailing list and receive an email from us, that has been sent using mailchimp, there will be an option in the email to unsubscribe from our newsletters.
What is return/refund/warranty policy?
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
To return your item you must first contact us at Altai Skis either by e-mailing us at [email protected] or calling us at (509) 779-0030. At this point, if your return is approved we will give you a return authorization number.
If, your return is a warranty issue Altai Skis will send you a return-shipping label to cover shipping costs. For all other return reasons you will be responsible for return shipping costs.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Warranty
We will warranty our skis against defects in materials and/or workmanship for one year from the date of purchase. Though we are not the manufacturer of the Xtrace universal binding, we will also offer a limited warranty for the binding for defects in materials or workmanship for one year. We reserve the right to repair or replace the product as we see fit.
Contact Us
If you have any questions on how to return your item to us, contact us. Located below is the contact information and return shipping address.
Altai Skis
P.O. Box 159
1 Old School Road
Curlew, WA 99118
(509) 779-0030
